How to pay
Most people pay by card at checkout — it's instant and your subscription renews automatically. If you'd rather pay by UK bank transfer, you can. Here's exactly how it works, and how to be certain you're paying the real Surreal Comfort.
⚠ Before you send money — read this
- Our bank details never change. Account name MAINA ET, sort code 16-19-26, account number 19336514.
- We will NEVER email, text or call you to tell you our bank details have changed. Any message claiming otherwise is a scam — delete it and tell us.
- We will never ask for your card number, PIN, online-banking password or a one-time passcode.
- Always check the details against this page (surrealcomfort.com/how-to-pay) before sending a payment.
- If anything looks off, stop and email hello@surrealcomfort.com — we would always rather you asked.
Our bank details
- Account name
- MAINA ET
- Sort code
- 16-19-26
- Account number
- 19336514
- Currency
- GBP — United Kingdom
Always quote the reference we email you (format SC-BT-XXXXXX). Payments without a reference take longer to match and can delay your box.
Step by step
- 1
Choose your tier and select bank transfer
On any tier page, open the Subscribe tab and choose “Pay by bank transfer” instead of card. We create a payment request and email you the details straight away.
- 2
Send the payment from your bank
Use the account details below and quote your unique reference (it looks like SC-BT-XXXXXX). Faster Payments usually arrive within minutes; some banks take a few hours.
- 3
We confirm and your box is queued
We check transfers every working day. Once we've matched yours, you get a payment-received email and your box enters the next dispatch run.
- 4
Renewing each month
Send the same amount, to the same account, with the same reference on or before your renewal date. We'll remind you before each cycle.
What to send
Bank transfers are not automatic — you send each month's payment yourself, and your box ships once it clears. If you'd prefer it handled for you, pay by card at checkout instead.
Questions
- How long until my payment is confirmed?
- We reconcile transfers every working day. Faster Payments sent before 3pm are usually confirmed the same day.
- What if I forget the reference?
- Email hello@surrealcomfort.com with the amount, date and the name on your account and we'll match it manually.
- Can I get a refund on a bank transfer?
- Yes — the same cancellation and refund terms apply as card payments. Refunds are returned to the account you paid from.
- Do you ever change these bank details?
- No. If you receive any message saying our details have changed, it is fraudulent. Check this page and contact us before paying.
Our bank details never change. Account name MAINA ET, sort code 16-19-26, account number 19336514.