Question 1

Can I pause or skip a month?

Accepted Answer

Yes — pause, skip or swap tiers any month directly from your account. Changes must be made 48 hours before your next dispatch.

Question 2

How do I cancel?

Accepted Answer

Cancel any time from your account. No cancellation fees, no minimum commitment.

Question 3

When is my box dispatched?

Accepted Answer

Boxes are dispatched around the 20th of each month, timed to arrive before your next cycle.

Question 4

Is packaging discreet?

Accepted Answer

Yes — plain, unbranded outer packaging. Nothing on the label suggests the contents.

Question 5

Do you deliver across the UK?

Accepted Answer

Yes, via Royal Mail Tracked and DPD, throughout Great Britain and Northern Ireland.

Question 6

What is your returns policy?

Accepted Answer

Unopened boxes returnable within 14 days for a full refund. Faulty items replaced with no questions asked.

Question 7

Are your products organic?

Accepted Answer

Our core protection is GOTS‑certified organic cotton. Skincare and supplements are ingredient‑transparent, with sourcing available on request.

Question 8

Are electrical items UK compliant?

Accepted Answer

Yes — the rechargeable heat pad carries CE/UKCA marks and ships with a warranty and user manual.

Question 9

Are supplements safe?

Accepted Answer

We stock only UK‑registered supplements from vetted suppliers, with full nutrition labelling. We do not make medical claims.

Question 10

How is my quiz data used?

Accepted Answer

Only to curate your box. We never sell data. You can request deletion any time under UK GDPR.

Everything you might ask.